ZYRA is committed to delivering exceptional service. In the event of changes or cancellations:
Cancellations
Please notify us as early as possible. Refund eligibility depends on timing and service agreements.
Customized Services
Certain personalized or third-party bookings may be non-refundable.
Refund Processing
Approved refunds are processed within 7–14 business days.
Flights, Visas and External Bookings
Flights, visas, and externally booked travel services are typically the traveler’s responsibility and may be non-refundable.
Where ZYRA coordinates a service, your proposal must identify what ZYRA handles and the applicable supplier conditions. Arrangements you book directly remain subject to the provider’s own terms. Coordination does not create an entitlement to a supplier refund.
Discuss a Change or Cancellation
Contact the team through the inquiry channel with your relevant booking reference and the change you wish to discuss. Do not include payment-card information in the initial message.